Customer Service Agent
Job Summary
To assist flower shop customers in maximizing their use of products, the remote entry-level Customer Service Agent will provide technical support via phone and chat, utilizing remote access applications to resolve issues and collaborating with team members across departments.
Key responsibilities
- Provide technical assistance to customers regarding their Floranext Website and Point of Sale systems
- Utilize remote access tools to troubleshoot and resolve customer tech issues
- Collaborate with Customer Service, Product Management, and Engineering teams to enhance customer experience
Required qualifications
- Some experience with basic computing and remote support
- Comfortable learning and adapting to new technologies
- Enjoyment of working with people and providing customer support
- Highly organized with strong communication skills
- Familiarity with the florist industry is a plus but not required
Complete Job Description
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