Customer Service Agent
Job Summary
Providing exceptional support to customers, the full-time Onshore Customer Service Agent will assist with inquiries, process orders, and resolve issues for a floral e-commerce company based in the United States.
Key responsibilities
- Assist customers with product inquiries and order processing
- Resolve customer issues and complaints in a timely manner
- Maintain accurate records of customer interactions and transactions
Required qualifications
- Previous customer service experience, preferably in e-commerce
- Proficiency in using customer service software and tools
- Ability to work flexible hours, including weekends and holidays
- High school diploma or equivalent; further education is a plus
- Familiarity with floral products and services is advantageous
Complete Job Description
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