Customer Service Agent

Job Summary

Handling inbound and outbound calls, the full-time Resupply Customer Service Agent will provide exceptional service and education to patients regarding PAP therapy supplies while working remotely in a fast-paced environment.

Key responsibilities:

• Manage a high volume of calls, ensuring patients' needs and concerns are addressed effectively
• Educate patients on the importance of timely supply changes and create accurate sales orders
• Utilize multiple software platforms to navigate customer interactions and maintain accurate records

Required qualifications:

• Two years of customer service experience
• Strong computer skills with the ability to navigate various software platforms
• Ability to work independently and meet target goals in a fast-paced environment
• Dedicated home office space free of distractions and noise
• High-speed home internet connection