Customer Service Agent

Job Summary

Working remotely on a full-time basis, the Customer Service Agent will manage incoming inquiries and service requests from patients and other stakeholders, providing accurate information while maintaining high customer service standards.

Key responsibilities

• Respond to inquiries via phone, email, and web portal, ensuring timely and accurate information delivery
• Establish and maintain strong relationships with customers to enhance service delivery and satisfaction
• Adhere to regulations and policies to protect the confidentiality and safety of employee and patient information

Required qualifications

• High School Diploma or General Education Diploma (GED)
• At least 1 year of recent relevant experience in customer service
• Knowledge of processes in Human Resources, Payroll, Accounts Payable, Supply Chain, or Revenue Cycle Customer Billing
• Ability to manage confidential information and work independently as well as part of a team
• Proficiency in operating office equipment such as multi-lined phones and printers