Customer Service Agent
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Job Summary
Providing exceptional customer support, the part-time Customer Service Agent will handle incoming client calls, dispatch messages to appropriate teams, and represent customers professionally in a fully remote environment during weekend shifts.
Key responsibilities
- Answer incoming client calls, verify message accuracy, and take detailed messages
- Dispatch calls to the After-Hours Triage team or on-call providers for timely assistance
- Utilize critical thinking to efficiently address client issues and provide courteous service
Required qualifications
- High school diploma or equivalent (preferred)
- Ability to type 35-40 words per minute
- Proficiency in spelling medical terminology correctly
- Strong computer skills and ability to multitask
- Availability to work flexible hours, including weekends and holidays
Complete Job Description
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