Customer Service Agent

Job Summary

Providing exemplary customer service in a fully remote, full-time capacity, the Customer Service Agent will manage heavy inbound calls related to RV use and service, documenting customer concerns and facilitating resolutions.

Key responsibilities

• Intake and log customer complaints, accurately routing calls within the organization
• Listen actively to understand the full scope of customer issues and maintain professionalism
• Engage customers to deliver unparalleled service on every interaction

Required qualifications

• High school diploma or equivalent required; pursuing a diploma or GED is acceptable
• 2 to 4 years of experience in customer service or complaint resolution preferred
• Bilingual abilities are a plus
• Strong computer skills, particularly in a Windows environment and Microsoft Office
• Experience with Salesforce or other enterprise-level CRM systems preferred