Customer Service Agent

Job Summary

To enhance customer satisfaction, the full-time remote Customer Service Agent will manage customer orders, respond to inquiries, and ensure timely communication during the order fulfillment process.

Key Responsibilities

• Manage all aspects of the customer order cycle, ensuring accuracy and satisfaction
• Serve as the primary point of contact for assigned customers, addressing inquiries and maintaining relationships
• Maintain accurate customer records within SAP and identify opportunities for process improvement

Required Qualifications

• High school diploma or equivalent; additional commercial or business-related education preferred
• 0-2 years of experience in customer service, order management, or administration
• Proficiency in written and spoken English; additional language skills are beneficial
• Strong computer skills, including proficiency in Microsoft Office applications
• Willingness to learn and navigate SAP and other business systems effectively