Customer Service Agent

Job Summary

Seeking motivated individuals, the temporary remote Customer Service Agent will assist customers with inquiries about a new product, answer calls professionally, and document interactions while navigating multiple computer applications.

Key responsibilities:

• Answer inbound customer calls in a friendly and efficient manner
• Assist customers with product questions and provide troubleshooting guidance
• Create support tickets and escalate complex issues to the appropriate team

Required qualifications:

• High school diploma or equivalent
• Previous customer service experience, preferably in a remote call center role
• Comfortable using computers and learning new applications
• Ability to follow established processes and document customer information accurately
• Reliable in-home internet connection with Ethernet connectivity