Customer Service Agent - German
Job Summary
Providing exceptional customer support, the full-time Customer Service Agent - German will manage inquiries via email, phone, and social media while working remotely from Brazil during the hours of 11:00 am to 8:00 pm.
Key responsibilities
- Handle customer service inquiries and manage incoming calls and chats to resolve incidents
- Provide accurate and complete information while following communication procedures and policies
- Engage customers proactively and follow up on complaints to ensure resolution
Required qualifications
- High proficiency in German (oral & written) and fluency in English, Spanish, or Portuguese
- Previous experience in User Support or Customer Service roles
- Familiarity with Zendesk is preferred
- Strong organizational and multitasking skills
- Must reside in Brazil
Complete Job Description
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