Customer Service Agent - German

Job Summary

Providing exceptional customer support from a remote location, the full-time Customer Service Agent - German will manage inquiries via email, phone, and social media, ensuring customer satisfaction while working a schedule of 11:00 am to 20:00 pm in Brazil.

Key responsibilities

• Manage customer service inquiries and incidents through various communication channels
• Provide accurate and complete information while resolving customer complaints and following up to ensure resolution
• Collaborate with the Operations Department to handle incident resolutions and maintain records of customer interactions

Required qualifications

• High proficiency in German (oral and written) and fluency in English, Spanish, or Portuguese
• Previous experience in User Support or Customer Service roles, with Zendesk experience preferred
• Strong organizational and time-management skills to handle multiple tasks simultaneously
• Ability to adapt quickly to changing environments and work effectively in a dynamic team
• Candidates must reside in Brazil