Customer Service Agent II

Job Summary

Working remotely in a full-time capacity, the Customer Service Agent II will manage incoming inquiries and service requests from various stakeholders while ensuring high standards of customer service and satisfaction.

Key responsibilities

• Respond to inquiries and service requests via phone, email, and web portal, providing accurate and timely information
• Establish and maintain collaborative relationships with customers to enhance service delivery and satisfaction
• Adhere to regulations and policies to ensure the privacy and safety of employee and patient information

Required qualifications

• High School Diploma or equivalent education/experience
• One year of experience in Human Resources, Payroll, Accounts Payable, Supply Chain, or Revenue Cycle
• Proficiency in Microsoft Office and other information systems or database programs
• Ability to maintain confidentiality and handle sensitive information
• Strong time management and organizational skills to prioritize tasks effectively