Customer Service Agent - Italian

Job Summary

Providing exceptional customer support, the full-time Customer Service Agent - Italian will manage phone, email, and social media inquiries while working remotely in Brazil from 12:00 pm to 9:00 pm, ensuring high-quality communication and effective resolution of customer issues.

Key responsibilities

• Handle customer service inquiries via phone, email, and social media to resolve daily incidents
• Manage incoming calls and chats to maintain efficient communication with clients
• Provide accurate information and follow up on customer complaints to ensure timely resolution

Required qualifications

• Previous experience in User Support or Customer Service roles
• High proficiency in Italian (oral and written) and fluency in Spanish or English
• Experience using Zendesk is preferred
• Must reside in Brazil
• Strong planning, organizing, and multitasking skills