Customer Service Agent - Korean

Job Summary

To support a growing customer base, the full-time Customer Service Agent - Korean will provide remote assistance during morning shifts, handling customer inquiries via phone, email, and social media while ensuring efficient communication and resolution of issues.

Key responsibilities

• Manage and resolve customer inquiries through phone, email, and social media, ensuring high-quality communication
• Provide accurate information and solutions to customer complaints, following up to ensure resolution
• Collaborate with the Operations Department as needed while maintaining records of customer interactions

Required qualifications

• Previous experience in User Support or Customer Service roles
• High proficiency in Korean (oral & written) and fluency in Spanish or English
• Experience using Zendesk is preferred
• Must reside in Brazil
• Strong organizational and time-management skills with the ability to handle multiple tasks simultaneously