Customer Service Agent - Korean

Job Summary

Providing exceptional customer support, the full-time remote Customer Service Agent - Korean will manage phone, email, and social media inquiries, ensuring efficient communication and resolution of incidents during the evening shift from 20:00 pm to 5:00 am.

Key responsibilities

• Handle customer service inquiries via phone, email, and social media to resolve daily incidents
• Manage incoming calls and chats to maintain high-quality communication with clients
• Document customer interactions, process accounts, and ensure timely follow-up on complaints and resolutions

Required qualifications

• High proficiency in Korean (oral & written) and fluency in Spanish or English
• Previous experience in user support or customer service roles
• Experience using Zendesk is preferred
• Must reside in Brazil
• Strong organizational and time-management skills