Customer Service Agent - Portuguese
Job Summary
Working remotely in Brazil, the full-time Customer Service Agent - Portuguese will manage customer inquiries via email, phone, and social media, ensuring timely resolution of issues while providing exceptional support from 2:00am to 11:00am.
Key responsibilities
- Handle customer service inquiries through various channels, resolving incidents and complaints efficiently
- Provide accurate information and maintain records of customer interactions and accounts
- Collaborate with the Operations Department as needed to address incident resolutions
Required qualifications
- Previous experience in User Support or Customer Service roles
- Proficiency in Portuguese (oral & written) and fluency in English
- Experience using Zendesk is preferred
- Strong organizational and time-management skills
- Ability to adapt to a dynamic work environment
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 42,033 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
