Customer Service Agent - Portuguese
Job Summary
Working remotely in Brazil, the full-time Customer Service Agent - Portuguese will manage customer inquiries via email, phone, and social media, ensuring high-quality service during the hours of 18:00 pm to 3:00 am.
Key responsibilities
- Provide customer support by resolving incidents and managing inquiries through various communication channels
- Handle customer complaints and follow up to ensure resolutions are achieved within set time limits
- Maintain accurate records of customer interactions and process accounts while adhering to communication guidelines and policies
Required qualifications
- Previous experience in User Support or Customer Service roles
- Proficiency in Portuguese (oral & written) and fluency in English
- Experience using Zendesk is preferred
- Strong organizational skills with the ability to manage multiple tasks simultaneously
- Must reside in Brazil
Complete Job Description
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