Customer Service Agent with Clearance

Job Summary

Motivated individuals will find a remote opportunity as a Customer Service Agent with Clearance, responsible for handling inbound and outbound calls, assisting customers while adhering to protocols, and utilizing web-based systems to deliver exceptional service during flexible hours, including potential weekends.

Key responsibilities

• Answer customer inquiries professionally and document information in a database
• Verify and update customer information while actively listening for additional service opportunities
• Conduct outbound calls for surveys to gather client-specific information

Required qualifications

• High School Diploma or GED
• Must have US Citizenship and the ability to obtain government clearance
• Prior call center or customer service experience is highly desired
• Ability to provide a non-cellular high-speed internet service for a home office
• Successful completion of background investigation and drug screening