Customer Service Analyst
Job Summary
Providing exceptional software customer support, the full-time Customer Service Analyst will assist customers with PDI Enterprise software issues, document resolutions, and collaborate with technical teams, all while working remotely.
Key Responsibilities
- Assist customers with PDI Enterprise software issue resolution
- Identify, analyze, and resolve customer issues, documenting work in case notes and escalating as necessary
- Create knowledgebase content and participate in ongoing training and software quality assurance
Required Qualifications
- Top-notch customer service skills with the ability to build rapport
- Demonstrable ability to troubleshoot complex software issues
- Exceptional written and verbal communication skills
- Ability to multi-task and prioritize in a fast-paced environment
- Proficiency with MS Office Suite
Complete Job Description
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