Customer Service Associate
Job Summary
Seeking a part-time Customer Service Associate on a contract basis, the role will manage customer inquiries and complaints, oversee order processing, and ensure timely delivery of products while working remotely in the United States.
Key responsibilities
- Respond to customer inquiries and complaints via email and telephone in a professional and friendly manner
- Liaise with third-party warehouses to ensure successful and timely delivery of parcels
- Maintain up-to-date knowledge of products and services to maximize customer satisfaction and sales opportunities
Required qualifications
- 2+ years of experience in a contact center environment
- Experience with a ticketing/CRM system
- Experience in Zendesk preferred
- Experience with Shopify/eCommerce storefront preferred
Complete Job Description
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