Customer Service Associate
Job Summary
To support the processing of specialty orders, the on-site Customer Service Associate will manage order entry, invoicing for key accounts, and assist with overflow during peak times while ensuring accurate customer billing.
Key responsibilities
- Process specialty and promotional orders for Authorized Resellers and Key Accounts
- Manage invoicing through EDI system software and assist with closing open sales orders
- Cross-train within the department to provide backup support for order entry and returns
Required qualifications
- BA/BS in Business, Science, or related field, or 4 years of relevant experience
- Proficiency in MS Excel at an advanced level
- Experience with EDI systems for order processing
- Ability to work independently and manage multiple tasks effectively
- Positive attitude and strong customer service orientation
Complete Job Description
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