Customer Service Associate

Job Summary

Supporting customers in their time of need, the full-time Customer Service Associate will assist with auto and home claims, take inbound calls, and guide clients through the claims process while working remotely.

Key responsibilities

• Respond to inbound telephone inquiries and initiate claims by gathering preliminary loss information
• Provide customers with explanations of the claims process and authorize services such as roadside assistance
• Document all customer interactions accurately and maintain job knowledge through ongoing training

Required qualifications

• High School Diploma or equivalent required
• Strong technical aptitude with the ability to navigate multiple systems and platforms
• Typing speed of at least 30 WPM with 90% accuracy
• Customer service experience preferred, with remote contact center experience as a plus
• Flexibility to work in a fast-paced, dynamic environment