Customer Service Associate IV

Job Summary

Managing customer relationships in a hybrid work environment, the full-time Customer Service Associate IV will handle pre-sales and post-sales service functions, provide technical product support, and resolve customer complaints while ensuring order fulfillment and developing strong business relationships.

Key responsibilities:

• Act as the primary contact for customers within the assigned territory and manage key accounts
• Oversee customer order fulfillment and process any required changes, including billing adjustments and returns
• Collaborate with internal departments to address customer issues and drive continuous improvements for customer satisfaction

Required qualifications:

• High school diploma or equivalent required; AA degree or equivalent preferred
• Minimum of 3 years of Account Management experience
• Experience with SAP and Salesforce preferred
• Background in a manufacturing environment preferred
• Strong customer success and relationship management skills