Customer Service Consultant

Job Summary

Dedicated to providing exceptional client support, the full-time Customer Service Consultant will serve as the first point of contact for customers, addressing inquiries and processing transactions while working in the Houston, TX office under a hybrid working policy.

Key responsibilities

• Complete a comprehensive paid training course to prepare for assisting customers effectively
• Deliver outstanding customer service while managing a high volume of incoming calls
• Resolve complex customer service issues by collaborating with cross-functional partners

Required qualifications

• High School Diploma or GED from an accredited institution; some college preferred
• Proven customer service or call center experience preferred
• Advanced computer knowledge, including proficiency in MS Office and strong typing skills
• Ability to manage multiple tasks in a fast-paced call center environment
• Demonstrated interpersonal skills with the ability to engage with internal and external customers