Customer Service Coordinator

Job Summary

Motivated individuals will find a full-time remote Customer Service Coordinator opportunity focused on scheduling appraisal appointments with insurance policyholders and assisting homeowners with a photo-capture app for self-surveys.

Key responsibilities

• Contact policyholders via phone, SMS, and email to explain insurance appraisal requirements and build trust
• Provide concierge service for homeowners using the ASSIST product, including technical support for the photo-capture app
• Maintain up-to-date work order statuses and communicate unusual situations to management

Required qualifications

• Excellent communication and customer service skills with a focus on exceeding client expectations
• Demonstrated high emotional intelligence and strong problem-solving abilities
• Ability to organize, prioritize work, and manage multiple assignments simultaneously
• Proficiency in resolving technical difficulties and responding effectively to inquiries from various stakeholders
• Strong analytical skills and resourcefulness