Customer Service Coordinator
Job Summary
Motivated individuals will find a full-time remote Customer Service Coordinator opportunity focused on scheduling appraisal appointments with insurance policyholders and assisting homeowners with a photo-capture app for self-surveys.
Key responsibilities
- Contact policyholders via phone, SMS, and email to explain insurance appraisal requirements and build trust
- Provide concierge service to homeowners using the ASSIST product, assisting with app installation and technical questions
- Keep work order statuses updated and communicate any unusual situations to management
Required qualifications
- Excellent communication and customer service skills
- High emotional intelligence with strong listening and problem-solving abilities
- Ability to organize and prioritize work while meeting deadlines
- Proficiency in resolving technical difficulties and responding to inquiries from various stakeholders
- Strong analytical skills and resourcefulness
Complete Job Description
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