Customer Service Coordinator

Job Summary

Motivated individuals will find a full-time remote Customer Service Coordinator opportunity focused on scheduling appraisal appointments with insurance policyholders and assisting homeowners with the submission of home photos through a self-survey product.

Key responsibilities

• Contact policyholders via phone, SMS, and email to explain the need for insurance appraisals and build trust
• Provide concierge service to homeowners using the ASSIST product, including technical support for the photo-capture app
• Maintain up-to-date work order statuses in the system while prioritizing tasks and meeting productivity goals

Required qualifications

• Excellent communication and customer service skills with a focus on exceeding client expectations
• Demonstrated high emotional intelligence with strong listening and problem-solving abilities
• Ability to organize, prioritize, and manage multiple tasks effectively under deadlines
• Proficiency in resolving technical difficulties and responding to inquiries from various stakeholders
• Strong analytical skills and resourcefulness