Customer Service Coordinator

Job Summary

Providing end-to-end support for customer inquiries, the full-time remote Customer Service Coordinator will manage incoming service requests, generate work orders, and coordinate logistics while working flexible shifts, including weekends.

Key responsibilities

• Answer incoming service requests via phone, chat, email, and online inquiries, escalating issues as necessary
• Generate and follow up on service request work orders to ensure completion
• Update company systems and customer service databases while running ad hoc reports for review

Required qualifications

• High School Diploma or equivalent experience with up to 2 years of job-related experience
• Working knowledge of Microsoft Office products, including Word, Excel, and Outlook
• Strong organizational skills with an inquisitive approach
• Basic math skills for calculating simple figures such as percentages and discounts