Customer Service Coordinator
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Job Summary
To support Ryder's Supply Chain Solutions division, the full-time hourly Customer Service Coordinator will manage day-to-day operations for eCommerce customers, ensuring exceptional service while collaborating with internal teams to address inquiries and performance gaps, all in a remote work environment.
Key responsibilities
- Interact with clients and the Customer Success Manager to resolve issues and inquiries
- Monitor key performance indicators and conduct root cause analysis using operating systems
- Prepare reports and support documentation for client account reviews and improvement initiatives
Required qualifications
- Bachelor's degree in Business, Logistics, or Transportation
- Two or more years of industry-related experience in fulfillment and logistics
- Working knowledge of FBAP, TIS, ROL, and TM systems
- Experience with statistical and transportation analysis tools such as Minilab, SAS, and Metlab
- Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
Complete Job Description
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