Customer Service Director
Job Summary
Leading the customer lifecycle operations, the full-time salaried Customer Service Director will manage onboarding, customer care, and retention strategies while overseeing a remote team focused on enhancing the service experience for distributors, clients, and participants.
Key responsibilities
- Develop and execute the overall customer experience strategy to ensure seamless onboarding and ongoing relationship management
- Design and implement customer experience programs and retention strategies to improve customer satisfaction and service delivery
- Provide leadership and direction to managers and supervisors, establishing performance expectations and accountability measures
Required qualifications
- Bachelor's degree in Business Administration or a related discipline
- 10+ years of experience in Customer Services Management or related fields
- 5+ years of leadership experience managing customer-facing teams
- Proven experience in leading customer lifecycle and retention functions
Complete Job Description
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