Customer Service Expert
Job Summary
To provide exceptional customer experiences, the full-time Customer Service Expert will process inbound and outbound communications across multiple channels, recommend frame styles, and assist with orders in a remote environment.
Key responsibilities
- Process various inbound and outbound work items concurrently across phone, chat, email, and MMS channels
- Deliver top-notch customer service by recommending frame styles and managing orders
- Consult with customers on glasses purchases and verify prescriptions through communication with eye care providers
Required qualifications
- 2-3 years minimum customer service experience
- Inbound sales and contact center experience is a plus
- Goal-oriented mentality with a focus on achieving metrics
- Reliable internet connection with specified speeds
- Must reside in approved locations: North Carolina, Texas, or Utah
Complete Job Description
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