Customer Service Help Desk
Job Summary
Providing technical support remotely, the full-time temporary Customer Service Help Desk Representative will assist users with problem resolution, manage ticketing systems, and support the Medicare Provider community through various technical issues from November 16, 2026, to December 31, 2026.
Key responsibilities
- Diagnose and resolve user concerns, ensuring timely follow-up on issues
- Provide remote support for users at various locations, including home offices
- Document problem resolutions and updates in the ticketing system and knowledge bases
Required qualifications
- High School diploma or equivalent with 0-2 years of experience
- Availability to work Monday-Friday from 10:30 AM to 7:00 PM EST
- Ability to successfully complete the CMS client vetting process
- Experience with customer service and technical support processes
- Strong analytical skills and attention to detail
Complete Job Description
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