Customer Service Lead
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Job Summary
Providing day-to-day leadership and support, the full-time remote Customer Service Lead will foster strong relationships within the team and with customers while ensuring exceptional service experiences and achieving service objectives.
Key Responsibilities
- Foster positive working relationships between customer service staff and customers
- Monitor and review phone calls and chat interactions to ensure quality standards are met
- Provide initial and ongoing training to support employee development and regulatory compliance
Required Qualifications
- Four or more years of customer service experience, preferably in an insurance or related environment
- Demonstrated leadership, coaching, or team lead experience
- Strong organizational, analytical, and problem-solving abilities
- Ability to manage competing priorities and meet deadlines in a fast-paced environment
- Strong mathematical aptitude, including working with whole numbers and decimals
Complete Job Description
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