Customer Service Manager
Job Summary
Managing customer service staff remotely, the full-time Contact Center Customer Service Manager will oversee inquiries, resolve issues, and ensure high-quality service while developing processes to enhance operational efficiency.
Key responsibilities
- Manage customer service operations, including staff coaching and performance monitoring
- Develop and implement departmental policies and procedures to improve service quality and productivity
- Ensure compliance with internal policies and respond to audits and certifications
Required qualifications
- Bachelor's degree or equivalent work experience
- Three to five years of relevant experience in customer service management
- Advanced knowledge of operational functions and policies in the contact center environment
- Effective leadership skills with a focus on team development
- Basic understanding of applicable laws and regulations related to customer service operations
Complete Job Description
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