Customer Service Manager

Job Summary

Leading the Customer Sales Support team, the full-time salaried Customer Service Manager will ensure accurate and proactive support throughout the customer order lifecycle while working in a hybrid environment near Chicago, Atlanta, or Corona.

Key responsibilities

• Lead, coach, and develop the Customer Sales Support team while establishing priorities and performance goals
• Ensure timely and accurate support for customer orders, including pricing, product availability, and delivery status
• Serve as the escalation point for complex customer concerns and collaborate with cross-functional teams to resolve issues

Required qualifications

• High school diploma or equivalent required; bachelor's degree in business, supply chain, management, or related field preferred
• 5+ years of experience in customer service or sales support, including at least two years in a supervisory role
• Experience in manufacturing, packaging, or a complex business-to-business order environment preferred
• Strong knowledge of order-to-cash processes and proficiency with Microsoft Office and ERP/CRM systems
• Ability to analyze operational data and implement practical solutions based on findings