Customer Service Operations Assistant

Job Summary

Supporting Customer Service Operations for various service products, the full-time Customer Service Operations Assistant will manage EOB requests, handle claim messages, and maintain customer service mailboxes while working remotely.

Key Responsibilities

• Process EOB requests and manage customer service inquiries through designated mailboxes
• Complete outgoing billing provider calls and distribute daily WC hospital notifications
• Research and distribute requests for precertification and enter new intake referrals into the system

Required Qualifications

• High School Diploma required; college diploma or certified coursework preferred
• Minimum of two years of customer service experience required
• Knowledge of medical coding, including CPT, ICD-9, and HCPCS codes
• Experience in managed care or healthcare settings preferred
• Bilingual in Spanish is highly preferred