Customer Service Representative

Job Summary

Providing essential support to customers, the full-time remote Customer Service Representative will handle inbound inquiries, anticipate needs, and ensure satisfaction while maintaining accurate customer records.

Key responsibilities:

• Handle inbound customer inquiries via phone and email with professionalism and efficiency
• Research customer accounts and resolve policy inquiries, including Bankcard-related requests
• Collaborate with team members to support customer service needs and enhance team efficiency

Required qualifications:

• High school diploma or equivalent required
• Minimum of two years of experience in a customer service or call center environment
• Strong customer service mindset with a commitment to delivering high-quality support
• Ability to manage multiple tasks in a fast-paced setting while maintaining accuracy
• Must reside in Virginia or Florida and have a reasonable commute to Richmond, VA or Lakeland, FL offices