Customer Service Representative 3

Job Summary

Working remotely on a full-time basis, the Customer Service Representative 3 will manage inquiries, resolve complex customer issues, and provide guidance to lower-level staff while ensuring adherence to policies and procedures.

Key responsibilities

• Receives and addresses general inquiries, service requests, and complaints from customers
• Researches and resolves complex problems, communicating solutions effectively to customers
• Keeps detailed records of customer interactions and escalates unresolved grievances to leadership

Required qualifications

• High school diploma or equivalent
• Minimum of 2 years of relevant experience
• Proficiency in computer software, including Microsoft Office
• Ability to process and handle confidential information with discretion
• Willingness to work evenings, nights, and weekends as necessary