Customer Service Representative

Job Summary

To support patient billing inquiries, the full-time Customer Service Representative will resolve billing concerns, implement collection policies, and assist patients with payment arrangements while working remotely.

Key responsibilities

• Resolve patient billing and third-party payer concerns promptly and accurately
• Interview and counsel patients regarding payment arrangements and charity assistance
• Post data related to payments and adjustments as needed

Required qualifications

• High school diploma or equivalent
• One year of experience in a healthcare setting
• One year of previous customer service experience
• Knowledge of medical terminology preferred
• General knowledge of third-party payers and collection procedures required