Customer Service Representative
Job Summary
Providing empathetic support to members, the full-time Customer Service Representative will manage onboarding, answer inquiries, and coach clients on their financial journeys while working remotely.
Key responsibilities:
- Communicate with members via phone and email, ensuring care in every interaction
- Listen to members' needs and provide tailored solutions with empathy
- Document member interactions accurately and collaborate with the team to share best practices
Required qualifications:
- Minimum of 1 year of Customer Service experience (call center or retail)
- High school diploma or equivalent
- Availability for an 8-hour shift between 6am - 8pm
- People-focused approach with a solution-oriented mindset
- Ability to handle a high volume of inbound calls
Complete Job Description
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