Customer Service Representative

Job Summary

To support a defined project for up to 4 months, the temporary Customer Service Representative will handle inbound customer service calls, resolve inquiries, and manage customer accounts while working remotely within 60 miles of Charlotte, NC, with a schedule of 40 hours per week between 9 a.m. and 9 p.m. ET, including occasional weekends.

Key responsibilities

• Handle inbound customer service calls and resolve inquiries
• Authorize sales and manage customer accounts
• Build relationships with clients and provide exceptional service

Required qualifications

• 2+ years of customer service or military equivalent experience within the last 7 years
• Intermediate computer skills, including proficiency in MS Office and navigating multiple systems
• Availability to work between 9 a.m. and 9 p.m. and flexibility to work 1 weekend day
• Quiet, distraction-free home workspace with reliable high-speed internet
• Must reside within 60 minutes or 60 miles of zip code 28277