Customer Service Representative

Job Summary

Managing client portfolios for annual reports, the full-time remote Customer Service Representative will handle customer inquiries, resolve issues, and ensure compliance with reporting requirements while maintaining accurate records.

Key responsibilities:

• Respond to customer inquiries regarding services and the role of a registered agent
• Efficiently manage the annual report submission process and follow up on reporting issues
• Document and escalate unresolved issues while ensuring customer satisfaction

Required qualifications:

• Minimum of 1 year of experience in a similar role with relevant skills and responsibilities
• Strong organizational skills and ability to manage multiple tasks efficiently
• Intermediate problem-solving skills to handle moderately complex issues
• Proficiency in computer literacy and ability to learn new software quickly
• Understanding of quality assurance standards