Customer Service Representative
Job Summary
To support a dedicated team, the fully remote Customer Service Representative will assist patients with healthcare billing inquiries, resolve complaints, and document interactions while working Monday through Friday from 9:30 AM to 6:00 PM.
Key responsibilities
- Assisting patients in resolving billing issues, handling complaints, and setting up payment plans
- Managing inbound calls from patients regarding their bills and documenting customer interactions
- Meeting performance metrics as established by the management team
Required qualifications
- High school diploma or GED
- Customer service or call center experience preferred
- Strong communication and de-escalation skills
- Ability to navigate multiple systems simultaneously
- Reliable attendance and ability to pass background checks
Complete Job Description
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