Customer Service Representative
Job Summary
Providing exceptional customer support, the full-time Customer Service Representative will manage inbound calls and emails from members and providers, ensuring accurate data input and high-quality service in a remote setting.
Key responsibilities
- Identify and prioritize caller needs, formulating appropriate resolutions
- Maintain customer satisfaction by effectively addressing inquiries and issues
- Utilize computer systems to document interactions and provide information about programs and services
Required qualifications
- High School Diploma
- Prior experience in a customer service-related field preferred
- General working knowledge of Microsoft Word and Outlook
- Proficiency in computer keyboard skills and internet navigation
- Ability to thrive in a fast-paced, constantly changing environment
Complete Job Description
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