Customer Service Representative

Job Summary

Providing customer service in a virtual call center environment, the part-time hourly Customer Service Representative will respond to inquiries from policyholders and agents regarding insurance policies, ensuring accurate information is delivered while maintaining compliance with company standards.

Key responsibilities

• Respond to telephone inquiries from clients regarding insurance policies, including verification of benefits and claims status
• Research company records to provide accurate information and follow up on customer inquiries
• Maintain a working knowledge of all company products and services while ensuring compliance with privacy regulations

Required qualifications

• High school diploma or GED, with six months of related call center experience or training
• Ability to type at least 30 words per minute with 95% accuracy
• Intermediate computer skills, including data entry in a Windows-based environment
• Experience in a call center setting, preferably with Long Term Care Insurance
• Ability to work independently and remotely, with a reliable internet connection and a dedicated workspace