Customer Service Representative
Job Summary
Seeking a dedicated Customer Service Representative, this remote position will manage inbound and outbound communications with providers and members, delivering exceptional service by addressing inquiries, researching claims, and ensuring compliance with healthcare regulations.
Key responsibilities
- Engage with providers and members through various communication platforms, providing accurate and empathetic responses to inquiries
- Document interactions and feedback in the CRM system, sharing insights for process improvement
- Meet established KPIs related to call quality, customer satisfaction, and adherence to company standards
Required qualifications
- High school diploma or GED required
- 1-2 years of customer service experience, preferably in healthcare
- Strong organizational skills with the ability to multitask and navigate multiple systems
- Demonstrated ability to listen actively and respond to concerns with empathy and clarity
Complete Job Description
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