Customer Service Representative

Job Summary

Supporting the Facilities Management team, the full-time Customer Service Representative will provide inbound assistance via phone and email for facility-related inquiries, manage work orders using CMMS systems, and ensure customer satisfaction through follow-up communications, all in a remote setting limited to the MST time zone.

Key responsibilities

• Provide inbound customer service support for facility-related inquiries and issues
• Create and manage work orders using multiple CMMS systems, ensuring accurate documentation
• Coordinate with internal departments to resolve customer issues promptly

Required qualifications

• High School diploma or equivalent
• Experience in a maintenance environment or customer service industry
• Fluent in English, both written and spoken
• Strong computer skills, including experience with CMMS and Office 365
• Excellent organizational skills and ability to handle difficult situations calmly