Customer Service Representative

Job Summary

Engaging with trial owners through outbound calls, the full-time hourly Customer Service Representative will assist guests with booking reservations, promoting package upgrades, and resolving payment concerns while initially working onsite for training before transitioning to a remote environment.

Key responsibilities

• Book reservations and promote travel protection plans and package upgrades to guests
• Serve as the first point of contact for owners with delinquent accounts, addressing payment concerns and maintaining account status
• Consistently achieve performance metrics and document customer interactions accurately

Required qualifications

• High school diploma or GED required
• Minimum of 6 months to 1 year of customer service experience required
• Previous experience in call center, hospitality, or collections preferred
• Strong time management and organizational skills in a fast-paced environment
• Bilingual (English/Spanish) is a plus