Customer Service Representative

Job Summary

Providing frontline phone support, the full-time Customer Service Representative will assist users with inquiries, basic troubleshooting, and routing of support escalations while working remotely from the continental United States.

Key responsibilities

• Act as the initial point of contact for phone inquiries, addressing issues and routing tasks as needed
• Deliver top-tier customer support while managing call volume and effectively communicating information
• Stay informed on system features and client use cases to competently address user questions

Required qualifications

• Minimum 2+ years of relevant customer support experience, particularly in phone support
• Experience in the mortgage industry is strongly preferred
• Ability to communicate complex information clearly over the phone in English
• Self-motivation and willingness to learn and adapt in a fast-paced environment
• Prior experience in relationship management or speaking with business owners and executives is a plus