Customer Service Representative

Job Summary

Supporting a third-party logistics service, the full-time Customer Service Representative will manage incoming calls, process client orders, and address inquiries with professionalism while working remotely with an in-office requirement on Thursdays.

Key responsibilities

• Handle incoming calls, complete client orders, and respond to inquiries courteously and professionally
• Process orders via email, online, and phone, ensuring timely delivery and accurate shipment status updates
• Communicate regularly with internal and external customers regarding service-related questions and complaints, escalating issues as necessary

Required qualifications

• High School Diploma/GED or equivalent experience required
• 2+ years of experience in customer service, order management, or a related field required
• Certification in HDI Customer Service Representative (HDI-CSR), CCPC Global Certified Client Service Specialist (CCSS), or equivalent preferred