Customer Service Representative

Job Summary

Working remotely on a full-time hourly basis, the Customer Service Representative II will manage customer interactions across multiple digital channels, ensuring high-quality service and accurate resolutions while supporting customer retention and brand experience.

Key responsibilities

• Provide customer support through email, live chat, and social media, ensuring prompt and professional responses
• Handle escalations and complex customer situations with empathy and good judgment, while taking ownership of issues from initial contact through resolution
• Engage with customers on social media, representing the brand appropriately and creating positive interactions that strengthen customer loyalty

Required qualifications

• Strong e-commerce and direct-to-consumer customer support experience, particularly with VIP or high-value customers
• Hands-on experience with social media customer engagement and excellent written communication skills
• Experience in the fashion, apparel, lifestyle, or retail sectors is highly preferred
• Strong judgment and problem-solving skills, with the ability to work independently in a fast-paced environment
• Familiarity with customer support and e-commerce platforms, such as Gorgias and Shopify